Privacy Policy

How do I order?

It's fun and easy to order at BrazilianShop.com. If this is your first time buying something, you will have to follow 4 easy steps:

1-   Surf through our web site and choose the products you may order;

2-   When you finish your shopping, click in the checkout;

3-   If this is the first time you are shopping with us, fill in all the blank spaces in our shipping information form, otherwise, just check the option for returning customers and put your e-mail and your password. After that, click the next button.

4-   Fill in all the blank spaces in our billing information form and click finish.


How can I pay? Is it safe to use my credit card?

All prices in our store are listed in US dollars. We accept American Express, MasterCard, Visa and PayPal. Shopping at BrazilianShop.com is safe. Every credit card purchase you make at BrazilianShop.com is backed by the BrazilianShop.com Safe Shopping Guarantee. We guarantee that every transaction you make at BrazilianShop.com will be 100 percent safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at BrazilianShop.com.

Plus, you'll be one of thousands customers that we have around the world and who have safely shopped with us without credit card fraud. 

What about your returns policy?

We hope everything is 100% satisfactory. If something is not right please use this form for exchanges or returns. Our Goal is to make an exchange or refund as fair and easy as possible.

Merchandise Return Instructions

Should you find it necessary to return any of the merchandise on this order, please follow the instructions;

  1. All returned items are inspected upon arrival at BrazilianShop.com to verify that they are in new and un-used condition. The items must be with their respective original tags. Refunds or exchanges will only be made after the merchandise has passed inspection.
  2. In the event that the product is not correct due to an error on behalf of the customer, the costs for the freight to return the parcel to BrazilianShop.com will be covered by the customer, and if an exchange is required, the costs for the replacement to be sent out would also need to be covered by the customer.
  3. If the exchange is not a result of BrazilianShop.com’s error, there will be an additional UPS ground shipping charge (for US customers), or international shipping charge (for other countries).
  4. If replacement items are of greater value than the items being returned, the difference will be charged to the credit card.
  5. Please fill out the credit card information in the form below. This procedure is necessary because BrazilianShop.com does not keep a record of the credit card information after the order has been shipped.
  6. In the event that a product is not correct due to an error on behalf of BrazilianShop.com, we will cover the costs for the parcel to be sent back to us (the credit will take place when the parcel is received by us) and should an exchange be required BrazilianShop.com will cover the costs to send the new products out to you, based on the original freight service used for the order.
  7. Returns/Exchanges will only be accepted within 14 days of goods being shipped.
  8. Seasonal products and wholesale items are not refundable.
  9. For customer service call: 1-310-837-4299 or 310-220-3361. Hours: Mon-Fri from 10am to 6pm.

Why can not I finish my order?

Minimum requirements for shopping at brazilianshop.com:

  • Internet Explorer 6 or higher or Netscape 6 or higher
  • Ensure that you have cookies enabled

How can I track my orders?

You can review the status of any order. Simply send us an e-mail with your order number and our customer support team will be happy in answering you soon.

How do I contact Customer Service?

If you didn't find the answer to your question on this page, please send us an e-mail. We'll be happy to help you.

Interruption of Service or Delay

   BrazilianShop shall not be liable for any interruption of service or delay due to causes beyond its control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs , similar authorities or shipping companies; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the delivery location; riots, strikes

Terms & Conditions

   Brand names may be changed depending on availability. If you wish a specific brand, please specify it during your order at the note space available.

Cancelled Orders

   A 5% processing fee will be charge to all cancelled orders, unless BrazilianShop.Com delays shipments for more them 7 business days.

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